LAUNDRY PICK UP AND DELIVERY APP

HOW DO
I GET STARTED?

Create an account by downloading our app for either iOS or Android devices. If you do not want to download the app, you can still order online.

Enter your contact information, set your cleaning preferences, detail your preferred location for pickups and deliveries, add your payment information, and schedule your first pickup.

I DON’T HAVE BAGS YET.
WHAT DO I DO?

We encourage our drivers to keep things safe and contactless.

With your first order, you can leave your laundry in disposable bags for our drivers to pick up. Please avoid sending your laundry in hampers or on hangers - both can be damaged in transport. When we return your clean laundry, we will include your personalized laundry bags. Once you have these laundry bags, you can stuff them full at your convenience for future orders.

If you need more bags or replacement bags, just choose it while placing the order for an additional US$8 charge!

DO I NEED TO
SEPARATE MY WHITES
AND COLORS?

No, we sort for you! All wash and fold laundry is sorted three ways for washing and up to five ways for drying - meaning your whites are never washed with colors and your delicates are never dried with your towels.

As part of our standard practices, we sort and check all garments for stains in production.

You have the option to choose other treatment options in your account preferences as well, including bleach whites, oxi clean, softener type, or use unscented/scented and organic detergent.

DO I NEED TO
BE HOME FOR PICKUP
AND DELIVERY?

There is no need to be home for your scheduled pickup and delivery. In fact, most people prefer to just leave their clothes out for our drivers.

If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your order notes. These notes help guarantee that all pickups and deliveries are successful. You’ll be notified along the way and we will handle it from here!

HOW LONG
DOES IT TAKE?

Same day and Next day turnaround times for Wash & Fold. Dry Cleaning orders take 24-48 hrs to be delivered back to you. There’s an additional fee for same-day service ($8).

When ordering, you’ll be prompted to decide whether you want this order to speed it up or not. Not into that? Our standard Next Day service is available at the same price and 24/7 scheduling availability.

HOW ARE CLEAN
CLOTHES PACKED
FOR DELIVERY?

Wash and Fold: It’s not a science; it’s an art! We pack like-items in individual drawer-ready bags aimed at keeping your laundry ready for the drawer. Shirts with shirts. Pants with pants. Kids clothes with kids clothes, etc. All wash and fold garments are returned crisply folded.

Dry Cleaning: Our dry cleaning processes use organic solvent as opposed to harmful alternatives. These garments are returned pressed on hangers as you would see at conventional cleaners.